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Dispatch & Delivery

Free delivery on any retail purchase above £25.00 any where in the UK

(Please allow deliveries around 2 to 3 working day’s for it to arrive with in the UK. Overseas slightly longer depending on destination)

Free delivery on wholesale Orders above £350.00 any where in the UK

National/ Overseas deliveries a set charge of £10.00 for any Order/ parcel up to 10kg .

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 5pm on Friday will not be processed until Monday.

Order cut-off for all delivery services is 5pm (UK time). Orders placed after 5pm will be treated, for the purposes of delivery, as having been placed the next working day. We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements on info@ecovapours.co.uk.

The majority of deliveries require a signature to confirm receipt. We also a Free of charge Tracked service, which you can keep a Track of with. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Please note: DHL/ Royal Mail standard delivery service does does not deliver on a Saturday or a Sunday

We ship internationally and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out. We ship all international orders via DHL Worldwide Express, Our new DHL International courier service is a better choice in terms of efficiency and speed although prices do vary dependant on location and weight.

If you require any further information regarding ‘Dispatch & Deliveries’ please email us on: info@ecovapours.co.uk

Customs Issues with DHL

Orders placed from certain locations around the world will be subject to potential customs issues when using DHL, and in some cases, Royal Mail. Orders placed from Russia via DHL, for example, can only be shipped to a business account. If the items are held by local customs, it is the responsibility of the customer to resolve this.

Orders placed to Thailand and Saudi Arabia, may experience difficulties when being processed through customs when orders are placed Via DHL.